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Balancing (Paying) an Invoice / Debit Note

If your Customers / Sub-Resellers have any Pending Invoices or Debit Notes, then you can balance them from within your ResellerControl Panel. The procedure for balancing the Invoice / Debit Note is explained below:

  1. Login to your Reseller Control Panel. 1

  2. In the Menu, point to Customers / Sub-Resellers -> Billing and click Pending Payments.

  3. You would see a list of Pending Invoices & Debit Notes for all your Customers / Sub Resellers. The Customer's Pending Invoices may have either of the following status:

    • Action and Payment Pending - Such Invoices are yet to be paid/balanced and also have an action/request associated with them.

    • Payment Pending - Such Invoices may be partially or fully unpaid. The action/request associated with them has already been completed.

  4. You need to select the Invoices (with the status being Action and Payment Pending) and Debit Notes you would like to balance and click the Pay button. There are various methods available to you for balancing the Invoice (with the status Action and Payment Pending) / Debit Note as explained below:

    • Payment through Debit Account: If your Customer / Sub Reseller has sufficient Funds in their Debit Account, then you will be able to see the link for making the payment through the Debit Account.

    • Add Funds: If you have received Payment from your Customer / Sub Reseller, then you would have to Add these Funds to their Debit Account. Then you would have to Balance the Invoice as explained in step 1.

    • Execute Without Payment: This method is most useful if you are placing the Orders for yourself as a Customer or if you want to give your Customers a Credit or some trial period wherein you would like your Customer to pay for this on a later date. You may use this option for only those Invoices of only your Customers, which have the status as Action and Payment Pending.

      On clicking this option, you would be presented with the following options:

      • Execute the Request(s), and keep the Invoice as it is - this would keep the Invoice Pending so that the Customer / Sub-Reseller can pay for it in the future. This would be useful if you wish to give your Customer / Sub Reseller a Credit or trial period for your Services.

        Once an Invoice is executed using this option, it will continue to be listed under the list of Pending Invoices & Debit Notes with the status Payment Pending. You need to select the Invoices you would like to balance and click the Pay button. There are various methods available to you for balancing the Invoice -

        • Payment through Debit Account: If your Customer / Sub Reseller has sufficient Funds in their Debit Account, then you will be able to see the link for making the payment through the Debit Account.

        • Add Funds: If you have received Payment from your Customer / Sub Reseller, then you would have to Add these Funds to their Debit Account. Then you would have to Balance the Invoice as explained step 1 above.

      • Execute the Request(s), but Cancel the Invoice - This would be useful when you are Buying the Service for yourself as the Customer.

        Once an Invoice is executed using this option, the action associated with the Invoice will be completed and the Invoice will be automatically settled by the System by raising a Credit Note.