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Handling of transactions stuck at AuthStarted status for a long duration

There may be cases when Payment or Add Funds transactions performed by your Customers / Sub-Resellers through a Payment Gateway integrated by you, within your Reseller Control Panel, get stuck at the AuthStarted status. You need to review such transactions and Approve / Decline them manually.

However, if such transactions continue to remain unattended over 90 days, the system would automatically fail them and set the status of these transactions as FailedByCron.